Study
In-house reading practice
Three half-days with your staff, using your own sample, so they can annotate a session without leaping from a pause to a story about the guest.
Some teams want to keep reading sessions after we leave. This practice is for that wish, and only if you already have a lawful sample.
Each half-day has a single drill: first-pass notes, then a second pass that may only describe visible actions, then a short comparison of two annotators on the same clip. We stop anyone who writes “user is frustrated” without pointing at a repeated tap or a cancelled field.
We do not certify anyone. You leave with a one-page house rule for your own log and a list of habits we saw in the room (talking over the clip, skipping the keyboard, treating a tester as a guest).