Journal
Journal
Notes from the reading room: how we count a session, how we treat a pause, and what a small sample may not carry.
A crash and a planned exit can look alike for a second
The recording ends. Was the app killed, or did the guest press home after saving a draft? We refuse to label the ending until the next screen — or the lack of one — is clear.
Notes from a Thursday readout in George Town
A banking group asked us to skip the slow clips. We did not. Here is what the room actually heard, including the complaint about the time of day.
Sampling without chasing every strange visit
Outliers teach, but they do not get to rewrite the sample. Here is how we park a clip that is too odd to ignore and too rare to carry a claim.
A pause is not a mood
Silence in a session can be reading, waiting for a bus, or hunting for a card. Our second pass describes the pause before anyone is allowed to name a feeling.
When the app goes to the background, is the session over?
A visit that backgrounds during a bank check is still one session in our log until the guest is gone for good — or until the clock we agreed with you runs out.