George Town · session analytics

We sit with a visit until the pauses make sense.

App Studio Core reads recorded and described app sessions for Malaysian teams who need a written account of what people actually did — not a slide of averages. Farah keeps a pencil on the table. The clock on the session is the only urgency we allow.

Request a session review

A session study, in the ordinary sense

A session is one stretch of use: open, a sequence of screens, a pause, a close. We sample those stretches, annotate them by hand, and return a findings memo you can read aloud in a meeting without translating jargon.

Person reviewing papers and a laptop at a wooden table

Flagship study

Full session study

A sampled set of app sessions, annotated by hand, returned as a findings memo with an appendix of timestamps you can replay.

Read the study brief

Other work we take

These sit beside the session study when a team already knows the shape of the question.

Small group seated around a table during a working session

In-house reading practice

Three half-days with your staff, using your own sample, so they can annotate a session without leaping from a pause to a story about the guest.

Handwritten lists and a planner spread on a desk

Path mapping

A drawn account of how people moved screen to screen inside sampled sessions, with branches that actually occurred — not a hoped-for happy path.

Two colleagues talking across a table in soft daylight

Stakeholder readout

An in-person briefing in George Town where we walk a prepared group through timestamps from a finished session study, without adding new claims.

From a Penang grocery app

Twelve evenings, one stubborn checkout

We watched weekday evening sessions where baskets were full and still abandoned on the payment step. The written account was dull on purpose: time of day, keyboard language, how often the card form refocused. The product lead recognised her own test account in one clip and asked us to drop it from the sample — which we did, and noted in the appendix.

From the journal

Short pieces on how we count a session, how we treat silence, and what we refuse to infer.